During Your Tenancy


Your tenancy agreement will detail the amount and frequency of rental payments. You should ensure that your rent is paid in full and promptly. Failure to meet your rental payment obligations is in breach of your tenancy agreement and is likely to result in legal action and the termination of your tenancy agreement.


A deposit is paid by the tenant to the Landlord /agent prior to taking occupation of the property. Deductions can be made from your deposit at the end of the tenancy as detailed within a tenancy agreement. Your deposit will be registered with an approved protection scheme during your tenancy.


Property maintenance issues are principally the responsibility of the Landlord during a tenancy. As the tenant, it is your responsibility to maintain the internal and external condition of the property and to report any maintenance issues to the Landlord / Agent as soon as possible. Call 0300 303 8500 to report any maintenance issues to us.


Property inspections are commonly completed during a tenancy to check on the condition of the property and to ensure that the tenancy agreement is being adhered to.


A tenant is required to provide one month’s written notice to coincide with the minimum fixed term of the tenancy agreement or at any point during a periodic (month by month) tenancy thereafter. Written notice should be submitted to our High Street office and should identify the last day of your tenancy.


On your vacation day, your keys will need to be returned to our High Street office. The property should be clear of all your belongings and be fully professionally cleaned before you return your keys. You should ensure you have a check out appointment scheduled for your vacation day or soon after, to organise your deposit return.

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